We know you are going to love your order but if for some reason you need to make a return or exchange here is our Return Policy: Please email me at email@example.com with the following information Name: Order Date: Item Returning: Reason: All Returns will be sent to The Turquoise Lily 6405 Indiana Ave Lubbock, Texas 79413 All Returns/Exchanges must be received back within 7days of receiving order, these items must be unworn, free of perfume and smoke. Tags must be attached Buyer is responsible for return shipping! Our Inventory is changing daily so if we do not have your item in stock in a different size we will only offer STORE CREDIT, NO REFUNDS. *Our Store credits do not Expire* If you receive an item that is damaged, you must contact me immediately. You can email me at firstname.lastname@example.org All Sale items are a FINAL SALE All Hats, Jewelry, Bandeau Tops, Bralettes, Beanies are a FINAL SALE due to hygienic purposes All HOLIDAY items are a FINAL SALE and can not be returned All SHOES are a final sale, Please make sure you order your correct size No Returns on Pre-Order Items! If you have any questions at all, please don't hesitate to give us a call at 806-778-3375. *Please note if we receive an item that does not fall in our return policy guidelines you will be contacted and have to pay to have it returned to you. No Exceptions!